FAQ'S

JEWELLERY CARE

Please handle your jewellery with care. This item is made from vintage materials.

Avoid contact with liquids, perfumes, creams and chemicals.

Store separately in it's protective packaging away from sunlight.

Clean your jewellery carefully with a soft, non-abrasive and lint-free cloth to help maintain your jewellery.
Should you have any other questions regarding your jewellery care, please email eraofmystique@gmail.com and we will be happy to advise.

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SIZING

All size information is listed on the product description, in some cases, it may be possible for us to alter the size. If you have any queries please don't hesitate to contact us.

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OUT OF STOCK

Once an item is out of stock it is gone forever

We run short lines of unique pieces using vintage materials which cannot be repeated.

Please contact us for custom orders and the possibility to make something based on a similar sold out piece.

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PAYMENT OPTIONS

We accept Mastercard, Visa, American Express and PayPal

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SHIPPING INFORMATION

Please allow up to 3-5 days for despatch on all ready made items.

If you require something urgently please contact us directly eraofmystique@gmail.com

or message us on instagram

& we will do our best to accommodate your request.

UK Orders:

FREE SHIPPING for orders over £100

All orders will be shipped using Royal Mail 48 Tracked & Signed.

Please allow 3-5 working days for UK delivery

International Orders:

Unfortunately, international orders are subject to customs checks which can cause delays on some occasions.

Most orders are delivered within 10 days from dispatch.

You will receive a shipping notification and tracking number by email once your order is on the way to you.

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CHANGING AN ORDER AFTER IT HAS BEEN PLACED

This may be possible

Please contact us at eraofmystique@gmail.com

and we will do our best to help you with your request

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CUSTOMER SUPPORT

If you email us with an inquiry we will get back to you within our working hours 9AM-5PM Monday-Friday

We will handle your inquiry as soon as possible

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